If you are 15 minutes late for your appointment with no call, you will be charged an extra $5 for a late fee.If you are more than 15 minutes late, you will be charged $5 extra for a missed appointment and have to reschedule your grooming appointment for another time, when you arrive.
If you need to pick up after we have closed, please let us know when you drop off your pet. If you need to drop off your pet earlier, please try to let us know in advance.
If you are a no call no show one time we will DNR ( do not return) you.
Matting!!!!! I will not comb out Mats. If your dog is matted they will have to be shaved down. If your dog only has a few, we will try our best to shave or cut them out. If the mats can’t be cut out making the groom still look correct we will call to discuss with you.
A matting fee of $5 - $30 will be assessed pending the severity. Matting tends to cause irritation, itching, hot spots, bacterial growth, infection etc. under your dog’s coat that we can’t see until it is shaved off. Tails in the City will not be held responsible for anything caused by a mat. As we may end up cutting or nicking a dog because we can’t see where the skin is. Accident’s do happen. Tails in the city, it’s employees or owner shall not be held responsible for any of the vet bills or medical issues that are caused by matting on a dog. We will turn away your dog if we can’t shave the mats off safely if it is excessive.
If your dog happens to become aggressive or acts up on our table, you may be assessed a fee of $5 - $15. We understand some dogs are still learning how to be groomed such as puppies etc. So we charge depending on the circumstances. We will turn your dog away for any excessive aggression issues that may cause harm to our groomers or other dogs in our care.
If your dog comes in with fleas, a $5 fee will be charged for a flea bath to be performed.
Copyright © 2023 Tails in the City - All Rights Reserved.
Powered by GoDaddy Website Builder